
Queries
Frequently asked questions
18 answers about staying with us — and if yours is not here, call the front desk and ask.
Location & getting here
Where exactly is Mariner Inn & Suites?
1801 N Virginia Dare Trail, Kill Devil Hills, North Carolina 27948 — on the Outer Banks, between Kitty Hawk and Nags Head, about half a mile from the Wright Brothers National Memorial.
Rooms & amenities
Is there a pool?
Yes, an outdoor pool.
Is there parking?
Yes — free parking on site, with RV and bus/truck parking available.
Is WiFi included?
Yes, free WiFi throughout the hotel.
Do any rooms have a kitchen?
Several room types have a kitchenette — see the rooms page for which ones.
What are the front desk hours?
The front desk is open from 7 AM to 10 PM every day, in summer and winter alike.
Is breakfast included?
Breakfast is available only when it is included in the selected booking or rate plan. Your reservation confirmation controls; call the hotel if you want to confirm before arrival.
Policies
What time is check-in and check-out?
Check-in is from 4 PM and check-out is at 11 AM. The front desk is open from 7 AM to 10 PM every day.
How old do I have to be to book a room?
You must be 21 years or older to make a reservation.
Can I bring my dog or cat?
Yes, but not every room is pet friendly. Pets are only allowed in designated pet-friendly rooms, with a maximum of two pets per room. Pets must be leashed at all times outside and must not be left unattended in the room. They must be crated whenever they are inside the guest room. Pet-caused room damage or extraordinary cleaning is charged at the actual assessed cost; there is no fixed amount.
How much is the pet fee?
$35 per night, per pet, collected at the front desk at check-in.
What if I am arriving late?
Call the hotel before 6 PM on your arrival day to guarantee the reservation.
Can I smoke in my room?
No. All rooms are non-smoking. Smoking is permitted outside only.
Rates & discounts
What if my card is declined?
If the credit or debit card on file declines for any reason, the reservation is automatically cancelled and the room released. A credit card is required at booking regardless of how you intend to pay for the stay.
Do you offer any discounts?
Discounts depend on room availability and management approval. No fixed percentage or peak-season schedule is published; call the hotel to ask what is available for your dates.
Booking & payment
What is the cancellation policy?
Cancellation is free until 4 PM Eastern Time, seven calendar days before the day of arrival. After that, the credit or debit card on file is charged the full amount of the stay. Reservations made within seven days of arrival are charged in full and are non-refundable. If a mandatory evacuation is ordered, all reservations are cancelled with a full refund.
I paid a deposit. What happens if I cancel?
A reservation with an advance deposit can be cancelled within the free cancellation period with no cancellation charge. The eligible deposit is refunded, and may take 5–7 business days to appear on your account.
I booked through another website. Can you change my reservation?
No. The hotel cannot cancel or modify a reservation made through a third-party booking agency — contact the agency you booked with directly.
