Hotel policy

Check-in and check-out

• Check-in is from 4 p.m. Check-out is by 11 a.m.
• The front desk is open from 7 a.m. to 10 p.m. every day. Mobile check-in is available.
• Early check-in requires management approval and is subject to availability; a property-specific fee may apply.
• Late check-out requires approval and is subject to availability; a property-specific fee may apply. Otherwise, check-out remains 11 a.m.
• Arriving late? Call the front desk before 6 p.m. on the day of arrival to guarantee your reservation.
• Report visible room problems to the front desk within 15 minutes of check-in. The hotel will investigate and may correct the issue, change the room subject to availability, or review a refund request. Problems that could not reasonably be discovered immediately remain reviewable by management.

Reservations, cancellation and refunds

• A valid credit or debit card is required to make a reservation.
• Cancellation is free until 4 p.m. Eastern Time, seven calendar days before the day of arrival. Once the free cancellation period ends, the card on the reservation is automatically charged the full amount of the stay.
• If the card declines for any reason, the reservation is cancelled and the room released.
• Reservations made within seven days of arrival are charged in full and are non-refundable.
• If a reservation held with an advance deposit is cancelled inside the free cancellation period, there is no cancellation charge and the eligible deposit is refunded. Third-party reservations remain subject to the booking provider’s cancellation and refund process.
• In a mandatory evacuation, every reservation is cancelled and refunded in full. No other weather-related cancellation is permitted once the free cancellation period has ended.
• Any change to a reservation is subject to availability. The card used to make a reservation cannot be changed once the free cancellation period ends.
• A no-show is charged the full amount of the stay, and the room is not guaranteed after the first night.
• No refund is issued for an early check-out.
• Refunds can take 5–7 business days to appear on your account. Please check with your bank before calling the hotel about a delay — the hotel cannot be held responsible for delays at your financial institution.
• A reservation made through a third-party booking agency can only be changed or cancelled through that agency.
• All rates are subject to change without notice. For current rates, call the hotel or use the Check Availability button.

Payment, deposits and card holds

• We accept Visa, Mastercard, Discover and American Express.
• We accept cash for room charges and applicable taxes.
• A valid credit card is required at check-in for incidentals, damage and security, even when the room is paid in cash. A pre-authorisation hold may be placed on it, although some stays do not require a damage hold. If a required hold cannot be authorised, the reservation may be refused or cancelled, regardless of cash on hand. The amount varies by property and room type; call the hotel to confirm the amount for your stay. When the hotel places a hold and no charge is retained, the hotel releases it later on checkout day.
• For a reservation made through a third-party booking site, payment and hold arrangements may differ according to how the agency confirmed and processed the booking. Confirm the applicable terms with both the booking provider and the hotel.
• No cash refunds are issued under any circumstances. An approved refund is returned to the original method of payment or, at management’s discretion, by cheque or card.
• Management reserves the right to refuse cash payment, or service, where this policy is not met in full.

Age, ID and card at check-in

• You must be at least 21 years old to reserve a room.
• The credit card presented at check-in must be in the registered guest’s name and presented with a government-issued photo ID; cards or IDs in another person’s name are not accepted.

Pets

• Dogs and cats are welcome in designated pet-friendly rooms only, subject to availability.
• The pet fee is $35 per pet, per night, collected at check-in, with a maximum of two pets per room.
• Pets must not be left unattended and must be kept in a secure crate whenever they are inside the guest room.
• Pet-caused room damage or extraordinary cleaning is charged at the actual assessed cost. There is no fixed amount; it varies by property, room and the nature and extent of the damage or cleaning required.

The full terms are on the pet policy page.

Service animals as defined by the ADA are welcome in any available room. No pet fee, pet deposit or routine cleaning fee applies. Advance notice is not required, though staff are happy to know if a guest would like help preparing for arrival. Service animals must remain under the handler’s control and may not be left alone in the room. Charges may apply for actual damage on the same basis as for any guest.

Smoking

All rooms are non-smoking. Smoking is permitted outside only.

Room occupancy and extra guests

• The maximum number of guests for each room type is shown with that room on the rooms page. Where it is not, please ask the front desk when you book.
• Rollaway beds and cribs are available.
• All registered guests are permitted on the hotel premises. Rooms, amenities and other guest areas are for registered guests only.
• Anyone who wants to stay overnight must book and register for a room. They may make a walk-in reservation at the front desk when a room is available.

Pool

There is an outdoor pool.

Noise and guest conduct

• Loud music and parties are not permitted anywhere on the property, including in vehicles. Anyone disturbing the peace will be evicted with no refund.
• Anyone intoxicated by alcohol or drugs and causing a disturbance, inside or outside the rooms, will be evicted with no refund.
• This is a drug-free property. Offenders are evicted immediately with no refund.
• Prostitution, solicitation, photographing other guests or employees, and unwelcome advances towards them are strictly forbidden.

Parking

Parking is free. When the hotel is fully booked, parking is limited to one vehicle per room. Additional vehicles require front-desk approval and available space. RVs, buses and trucks can be accommodated.

Accessibility

What is and is not accessible at Mariner Inn & Suites, and how to ask for help, is set out in the accessibility statement.

Privacy and terms of use

How this website handles your information is set out in the privacy policy and the cookie policy. Use of the website is governed by the terms of use.

Housekeeping

Every room is serviced by housekeeping daily.

Photography and filming

Commercial photography or filming on the property is not allowed unless authorised by hotel management.

Discounts and promotions

Discounts are available for active military, senior citizens and veterans — call the hotel to ask. Any discount or promotional offer is subject to change or withdrawal at management’s discretion, without notice.